5 services that tenants expect their property managers to provide

 As a property manager, your primary goal is to provide tenants with a comfortable and safe living environment. And in today’s fast-paced world, tenants have become more demanding, and they expect their property manager to offer a wide range of services that cater to their needs. According to the National Multifamily Housing Council (NMHC), 92% of tenants expect their property manager to provide timely maintenance services, while 88% expect regular and effective communication from their property manager. These expectations extend beyond the basics, as tenants also look for accessible amenities and a fair rental price.

To meet the needs of your tenants, it’s essential to stay up-to-date with the latest trends and best practices in property management. For example, a recent survey by the NMHC found that 69% of tenants consider online portals for rent payments and maintenance requests essential. This means that having a robust and user-friendly digital platform for managing your properties is no longer a luxury but a necessity.

Another crucial aspect of property management is providing responsive customer service. According to the same survey, 86% of tenants expect their property manager to respond to maintenance requests within 24 hours. This not only helps to keep your tenants happy and satisfied but also helps to minimise the impact of any maintenance issues on their daily lives.

Providing top-notch services to your tenants requires a well-rounded approach, focusing on timely maintenance, effective communication, accessible amenities, fair rent prices, and responsive customer service. By understanding your tenants’ expectations and working towards meeting them, you can help to build a loyal and satisfied tenant base, reduce turnover rates, and ensure the success of your properties.

Here are five services PropEzy can help digitise:

1. Rent Collection

Collecting rent on time from tenants is a critical aspect of property management. Late payments or defaulting tenants can cause financial strain for both the manager and the property owner. To ensure timely rent collection, property managers must have effective rent collection processes, such as automatic payment systems, online payment portals, and clear communication with tenants about due dates and penalties for late payments. Through PropEzy, our clients can achieve this by quickly issuing bills, offering multi-channel payments and managing collections all in one app. Whilst removing the time-consuming task of chasing tenants by automating payment reminders via SMS, email and in-app notifications.

2. Meeting Maintenance Request

One of the biggest challenges for property managers is ensuring that maintenance and repairs are completed promptly and efficiently. Whether it’s a leaky faucet, a broken air conditioner, or a damaged floor, property managers must be able to coordinate with contractors and vendors to resolve the issue as quickly as possible. This requires effective communication, organisation, and problem-solving skills. Thankfully, our Proptech solution — property management software can optimise and automate managing repair and maintenance requests to make your team more efficient and cost-effective. Valuable time will be gained as your team can quickly receive and manage customer requests on one platform and provide on-the-spot feedback on customer ticket resolution.

3. Easy move-in and move-out process:

A tenant staying in their unit for multiple years and paying their rent on time is any property manager’s ultimate dream. But in reality, tenants change regularly, and a smooth move-in and move-out process is what they expect. Maintaining an organised approach so new tenants can move in as soon as possible is another challenge the property manager aims to solve. With PropEzy, managers of rental properties can efficiently complete move-in/out requests and receive, withhold and refund any security deposits, prepaid rents or deposits made anytime.

Read more 5 services that tenants expect their property managers to provide

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